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Jobs > Situations Vacant / Galway (Age 7 days) | 319 views

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Job Type Permanent full-time Recruiter Type Employer
Job Category Banking, Financial services & Insurance

Additional Info:

Assistance Coordinator

The Full-time Assistance Coordinator role is at the forefront of the contact centre and requires an individual with a strong track record in telephone based customer service skills. The Assistance Coordinator, makes decisions in relation to insurance entitlements, liaises with members of the public (the ‘insured’), suppliers and teammates to provide roadside and home emergency assistance.

Key Duties:
 To handle customer enquiries politely and courteously
 To provide back-up and support to the Home and Travel Claims team as required
 Demonstrate a professional attitude at all times, towards work and fellow colleagues
 Setting up of required assistances in accordance with our Service Level Agreement
 Administration & preparation of QC’s
 Carry out quality reviews
 Detailed recording of each case
 Control of costs
 Liaison with the Networks team in the interests of providing superior service to our customer
 Any other duties pertinent to the Assistance process as prescribed by Management
 Any administration duties pertinent to the Assistance Process as prescribed by Management
 This is not an exhaustive list and we expect the person to demonstrate their individuality & innovativeness and use any particular skills as the need arise.

 Minimum 1-2 years previous experience working in a customer service environment, preferably in a contact centre environment
 Demonstrated track record in handling the challenges of customer service positively and enthusiastically
 Excellent written communication skills is a must (previous experience of corresponding with customers via email, letter etc.)
 Ability to listen attentively and gather all relevant facts from the customer
 Flexibility to work 35 hours per week over the 7 day period with shift times any time from 7am – 11pm
 Efficient with MS Office

Salary is €20,400 p.a. pro rata but increases after probation to €21,420 p.a.

Contact Publisher: MAPFRE ASSISTANCE

091 535249