||Banking, Financial services & Insurance
Overall purpose of the role (working as part of a Travel Insurance Claims team to):
Administer and investigate claims and negotiate a fair settlement in line with Company standards.
Manage first notification of loss, to determine liability and through to settlement
Liaise with Claimants in person, by telephone and by written correspondence.
Key Duties: Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained Issue Follow-up letters to policyholders on claims not pursued / followed up within a specified timeframe.
Issue Follow-up letters on claims flagged for potential recovery
Logging of post on system
Registration of new claims, capturing all relevant claims information
Action emails in a timely manner
Registration of Outpatient Medical Claims
Process pre-assessed claims in AMA and arrange for appropriate letters to be dispatched to insured
To pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input, quickly and on the basis of the relevant facts. Ensure that all claims payments are processing within 10 working days of acceptance.
Completing all administrative and filing duties
Liaison with various internal departments.
To make a positive input to the team’s effectiveness, so that work systems and processes are altered and improved.
Work towards and achieve APA accreditation within required timeframe as the position holder will be giving policy cover advice when registering new claims.
This is not an exhaustive list and we expect the person to demonstrate their individuality and innovativeness and use any particular skills as the need arise.
Previous experience in an insurance claims environment is a must
Strong written communication skills essential
Experience working within a busy, customer-service oriented environment
Proficient in MS Office, and previous experience of working with insurance portfolio databases
Strong, effective communicator, verbal and in writing
Interest in developing career further within the insurance sector, specifically the APA accreditation within required timeframe
Highly developed, demonstrated teamwork skills
Demonstrated ability to increase productivity during seasonal peaks in demand
Experience working in a flexible, employee-engaging work environment
Resilience to be able to communicate claims decisions to insured customers and manage challenges to those decisions from members of the public
Pro-activity – initiative to manage own work confidently
Commitment to continuous learning and development
Critical thinking and problem-solving skills
Salary for Claims Administrator is €20,400 p.a. but increases to €21,420 p.a. after a successful probation.
PLEASE SEND CV & COVER LETTER TO firstname.lastname@example.org