Customer Deals Limited

Place Ad

Can’t find what you are looking for?
Click here: Category Index


Jobs > Situations Vacant / Galway (Age 10 days) | 112 views

<< Back to Last Page
Job Type Permanent full-time Recruiter Type Employer
Job Category Banking, Financial services & Insurance

Additional Info:

Overall purpose of the role (working as part of a Travel Insurance Claims team to):
 Administer and investigate claims and negotiate a fair settlement in line with Company standards.
 Manage first notification of loss, to determine liability and through to settlement
 Liaise with Claimants in person, by telephone and by written correspondence.

Key Duties:  Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained  Issue Follow-up letters to policyholders on claims not pursued / followed up within a specified timeframe.

 Issue Follow-up letters on claims flagged for potential recovery
 Logging of post on system
 Registration of new claims, capturing all relevant claims information
 Action emails in a timely manner
 Registration of Outpatient Medical Claims
 Process pre-assessed claims in AMA and arrange for appropriate letters to be dispatched to insured
 To pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input, quickly and on the basis of the relevant facts.  Ensure that all claims payments are processing within 10 working days of acceptance.
 Completing all administrative and filing duties
 Liaison with various internal departments.
 To make a positive input to the team’s effectiveness, so that work systems and processes are altered and improved.
 Work towards and achieve APA accreditation within required timeframe as the position holder will be giving policy cover advice when registering new claims.
 This is not an exhaustive list and we expect the person to demonstrate their individuality and innovativeness and use any particular skills as the need arise.

 Previous experience in an insurance claims environment is a must
 Strong written communication skills essential
 Experience working within a busy, customer-service oriented environment
 Proficient in MS Office, and previous experience of working with insurance portfolio databases
Personal profile:
 Strong, effective communicator, verbal and in writing
 Interest in developing career further within the insurance sector, specifically the APA accreditation within required timeframe
 Highly developed, demonstrated teamwork skills
 Demonstrated ability to increase productivity during seasonal peaks in demand
 Experience working in a flexible, employee-engaging work environment
 Resilience to be able to communicate claims decisions to insured customers and manage challenges to those decisions from members of the public
 Pro-activity – initiative to manage own work confidently
 Commitment to continuous learning and development
 Critical thinking and problem-solving skills

Salary for Claims Administrator is €20,400 p.a. but increases to €21,420 p.a. after a successful probation.